Frequently Asked Questions

HOW DOES YOUR SERVICE WORK?

Our service operates over a satellite connection. Once your ship is in international waters, the Cellular at Sea network turns on and you will automatically connect to it. Please note that cruise ship roaming rates will apply. Our service will be available while sailing in international waters. Once your ship approaches land again, our service is turned off and the mobile device will pick up local service. If you are able to pick up local service in the port areas, you may be charged a different rate by your carrier than the Cruise Ship Roaming rate. Contact your carrier for pricing and details.

If your cellular carrier has a roaming agreement with Cellular at Sea, your device will automatically connect to our network, when our network turns on, with no additional effort from you.  You will know you are on our network when you see one of the following displayed on your mobile device: “cellularatsea,” “wmsatsea,” “NOR-18,” or “901-18.”  If you are at sea and do not have network connectivity, 1) ensure roaming is enabled on your network settings on your device, 2) power cycle your mobile device, 3) perform a manual search for the Cellular At Sea network from the network settings on your device, or 4) contact your carrier to confirm you have international roaming enabled on your service plan and device.

Simply dial “1” plus the area code and number to call anywhere in North America. Dial “+” along with the country code and number to call non-US destinations. Dialing the + differs per phone model (hold 0 key or find symbol key on smartphones).

Cellular at Sea recommends the following to avoid unwanted roaming charges:
  • Closing out apps not in use
  • Turning off auto-updates on apps:
Apple Devices Android Devices
  • Go to Settings
  • Tap App Store
  • Turn off App Updates
  • Open Google Play Store app
  • Select Menu
  • Select Settings
  • Select Auto-update Apps
  • Select Don’t auto-update apps, and select Done
  • Turning off location services:
Apple Devices Android Devices
  • Open Settings
  • Click Privacy & Security
  • Toggle off location services
  • Open phone settings
  • Under “Personal,” > location access
  • At the top of the screen, turn Access to my location off
  • Manually fetching email (turning off auto fetch)
Apple Devices Android Devices
  • Go to Settings > Mail > tap accounts
  • Tap fetch new data
  • Set to Manual
  • Close the email app > open settings
  • Under “Personal,” touch Accounts
  • In the top right corner, touch More
  • Uncheck Auto-sync data

Rates are set and determined solely by your cellular carrier.  Cellular at Sea has no involvement in the retail rates for cruise ship roaming or the billing process. For precise rates you will pay onboard, please contact your carrier to confirm their Cruise Ship Roaming Rates for voice calls, texting, and/or data usage.

Your cellular carrier handles all billing. They will bill you for any charges incurred while onboard a ship on your next monthly cell phone bill. There are no additional charges or billing from Cellular at Sea or the cruise lines.

In some cases, a mobile device left on, but not used, may incur charges. If a voice call is received but not answered, and the caller leaves a voicemail, you may receive a charge for the voice call. If a text message comes through and the mobile device is left on, you may be charged for a received text message. Please note that devices (iOS, Android, and others) are constantly looking for data connections to perform updates and other synchronization steps. Therefore, it is highly possible that if you leave your wireless device on, you will incur data charges. Please contact your carrier for more information on charges.

Any questions or issues regarding billing must be handled solely through your carrier. Cellular at Sea has no involvement with retail charges applied to the monthly bill by your cellular carrier. Your cellular carrier is the only entity with the ability to make any necessary adjustments to your bill.

Cellular at Sea is available via affordable cruise plans from several wireless carriers including AT&T and Verizon. Please check with your cellular carrier for their specific cruise ship product offerings.

Please contact your carrier to confirm this and your specific pricing details.

Cellular at Sea may support US and International prepaid cell phones with our service.  Please confirm with your carrier.

Cellular at Sea data speeds support web browsing, social media/chat apps, and checking e-mail. Actual data speeds can vary depending on which network technology (3G, 4G LTE, or other) your wireless carrier supports, the network onboard the vessel, and satellite connectivity.

Provided that Cellular at Sea has a roaming agreement with your cellular carrier for cellular data service, you will be able to use our network to access cellular data services (e.g., internet access, e-mail, and web browsing) with your data-capable device. Data roaming rates also apply. Please check with your carrier to determine rates they will charge you.

Updated April 4, 2024 

AzamaraAzamara Journey
 Azamara Onward
 Azamara Pursuit
 Azamara Quest
Carnival Cruise LineBreeze
 Celebration
 Conquest
 Dream
 Elation
 Freedom
 Glory
 Horizon
 Jubilee
 Legend
 Liberty
 Luminosa
 Magic
 Mardi Gras
 Miracle
 Panorama
 Paradise
 Pride
 Radiance
 Spirit
 Splendor
 Sunrise
 Sunshine
 Valor
 Vista
Celebrity CruisesApex
 Ascent
 Beyond
 Constellation
 Eclipse
 Edge
 Equinox
 Infinity
 Millennium
 Reflection
 Silhouette
 Solstice
 Summit
Disney Cruise LineDream
 Fantasy
 Magic
 Wish
 Wonder
Explora JourneysExplora 1
ExplorisExploris ONE
Fred. Olsen Cruise LineBalmoral
 Bolette
 Borealis
 Braemar
Hapag-Lloyd CruisesEuropa 1
 Europa 2
 Hanseatic Inspiration
 Hanseatic Nature
 Hanseatic Spirit
Holland America LineEurodam
 Koningsdam
 Nieuw Amsterdam
 Nieuw Statendam
 Noordam
 Oosterdam
 Rotterdam
 Volendam
 Westerdam
 Zaandam
 Zuiderdam
Japan GracePacific World
MSC CruisesArmonia
 Bellissima
 Divina
 Euribia
 Fantasia
 Grandiosa
 Lirica
 Magnifica
 Meraviglia
 Musica
 Opera
 Orchestra
 Poesia
 Preziosa
 Seascape
 Seashore
 Seaside
 Seaview
 Sinfonia
 Splendida
 Virtuosa
 World Europa
Norwegian Cruise LineSun
 Bliss
 Breakaway
 Dawn
 Encore
 Epic
 Escape
 Gem
 Getaway
 Jade
 Jewel
 Joy
 Pearl
 Prima
 Sky
 Spirit
 Star
 Viva
Oceania CruisesInsignia
 Marina
 Nautica
 Regatta
 Riviera
 Sirena
 Vista
P & O FerriesPride of Hull
 Pride of Rotterdam
P&O AustraliaPacific Adventure
 Pacific Encounter
 Pacific Explorer
Princess CruisesEnchanted Princess
 Caribbean Princess
 Coral Princess
 Crown Princess
 Diamond Princess
 Discovery Princess
 Emerald Princess
 Grand Princess
 Island Princess
 Majestic Princess
 Regal Princess
 Royal Princess
 Ruby Princess
 Sapphire Princess
 Sky Princess
 Sun Princess
Regent Seven SeasSeven Seas Explorer
 Seven Seas Grandeur
 Seven Seas Mariner
 Seven Seas Navigator
 Seven Seas Splendor
 Seven Seas Voyager
Ritz-Carlton Yacht CollectionEvrima
Royal Caribbean InternationalAdventure of the Seas
 Allure of the Seas
 Anthem of the Seas
 Brilliance of the Seas
 Enchantment of the Seas
 Explorer of the Seas
 Freedom of the Seas
 Grandeur of the Seas
 Harmony of the Seas
 Icon of the Seas
 Independence of the Seas
 Jewel of the Seas
 Liberty of the Seas
 Mariner of the Seas
 Navigator of the Seas
 Oasis of the Seas
 Odyssey of the Seas
 Ovation of the Seas
 Quantum of the Seas
 Radiance of the Seas
 Rhapsody of the Seas
 Serenade of the Seas
 Spectrum of the Seas
 Symphony of the Seas
 Vision of the Seas
 Voyager of the Seas
 Wonder of the Seas
Seabourn CruisesSeabourn Encore
 Seabourn Odyssey
 Seabourn Ovation
 Seabourne Pursuit
 Seabourn Quest
 Seabourn Sojourn
 Seabourn Venture
Silversea CruisesSilver Cloud
 Silver Endeavor
 Silver Moon
 Silver Muse
 Silver Nova
 Silver Shadow
 Silver Spirit
 Silver Whisper
 Silver Wind
TUI CruisesMein Schiff 1
 Mein Schiff 2
 Mein Schiff 3
 Mein Schiff 4
 Mein Schiff 5
 Mein Schiff 6
Virgin VoyagesResilient Lady
 Scarlet Lady
 Valiant Lady
WindstarStar Breeze
 Star Legend
 Star Pride
 Wind Spirit
 Wind Star
 Wind Surf
Updated April 4, 2024

Cellular at Sea has roaming relationships with the carriers shown below. Some carriers may restrict their subscribers’ usage on the Cellular at Sea network for voice, text or data services.

Please contact your wireless carrier for service availability and rate details.

9MOBILE
A1 BULGARIA EAD
A1 HRVATSKA D.O.O.
A1 SLOVENIJA D.D
A1 TELEKOM
ADVANCED WIRELESS NETWORK LTD.
AFGHAN WIRELESS COMMUNICATION
AFRICELL GAMBIA LTD
AIRTEL
AIRTEL BANGLADESH LIMITED
AIRTEL MADAGASCAR
AIRTEL NETWORKS KENYA LTD.
AIRTEL NIGERIA
AIRTEL TANZANIA
AIRTEL TELECOM SEYCHELLES
AIRTEL UGANDA
ALBTELECOM SH.A.
ALFA TELECOM CJSC
ALTEL JSC
ALTICE DOMINICANA, S.A.
AM WIRELESS URUGUAY S.A.
AMERICA MOVIL PERU S.A.C.
AMX CLARO ARGENTINA
AMX PARAGUAY S.A. – CLARO
ANTEL, URUGUAY
ANTIGUA PUBLIC UTILITIES AUTH.
ASIA CELL TELECOMMUNICATIONS
ASIA PACIFIC TELECOM CO., LTD
AT&T
ATT Mexico
AZERCELL AZERBAIJAN
AZERFON LLC
BABILON-MOBILE
Bakcell Azerbaijan 
BATELCO BAHRAIN
BEELINE KAR-TEL LLP KAZAKHSTAN
BELARUSIAN TELECOMMUNICATION
BELIZE TELEMEDIA LTD.
BELL MOBILITY
BEMOBILE
BERMUDA DIGITAL COMM. LIMITED
BH TELECOM, JSC, SARAJEVO
BHARTI AIRTEL
BLUESKY SAMOA
BOUYGUES TELECOM  FRANCE
BRAGG COMMUNICATIONS
BRITISH SKY
BTC BAHAMAS.
BULGARIAN TELEC.CO AD (BTC AD)
CABLE & WIRELESS SEYCHELLES
CABLE AND WIRELESS PANAMA
CABLE AND WIRELESS WEST INDIES
CABLE AND WIRELESS, ANGUILLA
CABLE AND WIRELESS, ANTIGUA
CABLE AND WIRELESS, DOMINICA
CABLE AND WIRELESS, MONTSERRAT
CABLE AND WIRELESS, ST. KITTS
CABLE AND WIRELESS, ST.VINCENT
CABLE AND WIRELESS, TURKS
CABLE AND WIRELESS, BARBADOS
CABLE AND WIRELESS, CAYMAN ISLA
CABLE AND WIRELESS, GRENADA
CABLE AND WIRELESS, JAMAICA
CABLE AND WIRELESS, ST. LUCIA
CAMGSM CO., LTD.
CELCOM AXIATA BERHAD
CELL C (PTY) LTD.
CELLCOM ISRAEL LTD.
CELLZ, ZAMBIA
CHINA MOBILE
CHINA MOBILE HONGKONG COMP LTD
CHINA TELECOMMUNICATIONS CORP
CHINA UNICOM
CHUNGHWA TELECOM MOBILE
CLARO CHILE S.A.
CLARO CR TELECOMUNICACIONES
CLARO PANAMA S.A.
CLARO PUERTO RICO
CLARO SA
COLOMBIA MOVIL SA ESP
COLOMBIA TELECO S.A. ESP
COMCEL S.A.
COMIUM GAMBIA LTD.
COMMNET WIRELESS
COMUNICACIONES CELULARES, S.A.
CONECEL S.A.
CORPORACION DIGITEL CA-02
COSMOTE – MOBILE TELECOM. S.A.
CRNOGORSKI TELEKOM.
CROATIAN TELECOM INC.
CSL LIMITED
CTE TELECOM PERSONAL
CTM MACAU
CYPRUS TELECOM AUTHORITY
DIALOG AXIATA PLC
DIGICEL ANTILLES FRANC.GUYANE
DIGICEL ARUBA
DIGICEL CURACAO
DIGICEL FIJI LIMITED
DIGICEL GUYANA
DIGICEL JAMAICA LIMITED
DIGICEL PANAMA
DIGICEL PNG LIMITED
DIGICEL S.A. DE C.V.
DIGICEL SAMOA LIMITED
DIGICEL SURINAME
DIGICEL TONGA LIMITED
DIGICEL TRINIDAD & TOBAGO LIM.
DIGICEL TURKS & CAICOS LIMITED
DIGICEL VANUATU
DNA NETWORKS LTD.
DOCOMO PACIFIC INC.
DTAC TRINET CO.LTD.DTN
ECONET TELECOM LESOTHO
ECONET WIRELESS ZIMBABWE
EMNIFY II
EMTEL LIMITED MAURITIUS
ENITEL MOVIL
ENTEL PCS TELECOMUNICACIONES
ENTEL PERU S.A.
ENTEL S.A.
EPIC COMMUNICATIONS LTD
ETIHAD ETISALAT COMPANY
ETISALAT AFGHANISTAN
ETISALAT MISR
ETISALAT UNITED ARAB EMIRATES
EVERYTHING EVERYWHERE LIMITED
EXCELCOMINDO INDONESIA
FAR EASTONE TELECOMMUNICATIONS
FAROESE TELECOM FAROE ISLANDS
FREE MOBILE
FREEDOM MOBILE
GCI COMMUNICATIONS CORP
GIBTELECOM
GLOBE TELECOM PHILIPPINES
GO P.L.C. (GO MOBILE)
GRAMEEN PHONE BANGLADESH
GRUPO DE COMUNIC DIGITALES S.A
GUYANA TELEPHONE AND TELEGRAPH
HI3G ACCESS AB
HONG KONG CSL LIMITED
HONG KONG TELEC. (HKT) LTD II
HOT MOBILE LTD. II
HUTCHISON 3 INDONESIA
HUTCHISON 3G HONG KONG
HUTCHISON 3G SWEDEN
HUTCHISON 3G UK
HUTCHISON DREI AUSTRIA GMBH
HUTCHISON HONG KONG
HUTCHISON TELEPHONE MACAU CO.
ILIAD ITALIA
IM MOLDCELL S.A.
IMAGINE SDN BHD
INSTITUTO COSTARRICENSE I.C.E.
JERSEY AIRTEL LTD
JSC BANJA LUKA MTEL
JT (JERSEY) LIMITED
KCELL JSC
KDDI CORPORATION JAPAN
KG TELECOMMUNICATION TAIWAN
KOREK TELECOM
KPN B.V.
KT CORPORATION II
KUWAIT TELECOM COMPANY (STC)
KYIVSTAR JSC
LATVIJAS MOBILAIS TELEFONS
LIFECELL LLC
LIMITLESS MOBILE, LLC USA
LLC EKATERINBURG-2000
LONESTAR COMMUNICATIONS CORP.
M1 LIMITED
MAGTICOM GEORGIA
MAGYAR TELEKOM TEL.PUBLIC LTD.
MALITEL
MANX TELECOM UK ISLE OF MAN
MAROC TELECOM
MAXIS BROADBAND SDN BHD
MEDI TELECOM S.A. MAROC
MEGAFON
MELITA LTD
MEO SERVICOS DE COMU MULTT SA
METEOR IRELAND
MI3G NETWORK SDN BHD
MIC2 LEBANON
MICROCELL TELECOM. INC (FIDO)
MOBILE NORWAY II
MOBILE TELECOM COMPANY SA
MOBILE TELECOM SERVICE LLP
MOBILE TELESYSTEMS
MOBILIS ALGERIA TELECOM MOBILE
MOBITEL TANZANIA
MOBITEL(PVT)LTD, SRI LANKA
MTEL MONTENEGRO
MTML MAURITIUS
MTN CAMEROON LTD.
MTN NIGERIA
MTN SOUTH AFRICA
MTN UGANDA
MTNL DOLPHIN MUMBAI
MTS ARMENIA CJSC
MTS PJSC
MUNI SA
NATION TELECOM S.A.
NEW TELEPHONE COMPANY
NEWCORE WIRELESS
NOS COMUNICACOES S.A.
NOVA ICELAND
NOVA S.M.S.A II
NTT DOCOMO
NUCLEO S.A. – PERSONAL
NUEVATEL PCS DE BOLIVIA S.A.
O2 CZECH REPUBLIC A.S.
OMAN MOBILE
OMANI QATARI TELE.COM. S.A.O.G
ONATI S.A.S.
ONE TELECOMMUNICATIONS
ONE.VIP DOOEL SKOPJE
OOREDOO
OPTIMUM TELECOM ALGERIE SPA
OPTUS MOBILE PTY LTD
ORANGE
ORANGE BELGIUM SA/NV
ORANGE BURKINA FASO S.A.
ORANGE CARAIBE
ORANGE COMM LUXEMBOURG S.A.
ORANGE COTE D IVOIRE S.A.
ORANGE ESPAGNE S.A.
ORANGE JORDAN
ORANGE MADAGASCAR
ORANGE MALI
ORANGE MOLDOVA
ORANGE POLSKA S.A
ORANGE ROMANIA SA
ORANGE SLOVENSKO A.S.
ORANGE TUNISIA
OTECEL S.A. ECUADOR
P4 SP. Z O.O.
PACIFIC MOBILE TELECOM S.A.S
PALESTINE CELLULAR COMM., LTD.
PARTNER COMMUNICATION  ISRAEL
PEGASO PCS, S.A. DE C.V.
PELEPHONE COMMUNICATIONS
PJSC VIMPELCOM – RUS
POLKOMTEL POLAND
POST LUXENBOURG
PRJSC VF UKRAINE
PROGRESIF CELLULAR SDN BHD
PROXIMUS LUXEMBOURG S.A
PROXIMUS PLC
PT INDOSAT, TBK
PT. AXIS TELEKOM INDONESIA
PTI PACIFICA INC.
QATAR TELECOM (OOREDOO) Q.S.C
QCELL GAMBIA
ROGERS COMMUNICAT. CANADA INC.
SABAFON YEMEN
SAFARICOM LIMITED
SALT (LIECHTENSTEIN) AG
SALT MOBILE SA
SASKTEL
SAUDI TELECOM COMPANY (STC)
SCANCOM GHANA
SERCOM HONDURAS S.A. DE C.V.
SETAR GSM
SETEL N.V. (UTS)
SFR FRANCE
SIA BITE LATVIJA
SIMINN HF.
SINGAPORE TELECOM
SK TELECOM
SKY MOBILE LLC
SLOVAK TELEKOM, A. S.
SMART AXIATA CO.LTD
SMART COMMUNICATIONS PHI
SMARTONE MOBILE COM LTD
SOFTBANK CORP.
SONATEL SENEGAL
SPARK NEW ZEALAND TRADING LTD
STARHUB MOBILE PTE LTD.
STC BAHRAIN
SUNRISE COMMUNICATIONS AG
SURE (GUERNSEY) LIMITED
SURE SOUTH ATLANTIC LTD
SYN HF
T-2 D.O.O.
TAIWAN MOBILE CO., LTD.
TAIWAN STAR TELECOM CORP LTD
TASHI CELL
TELCEL – RADIOMOVIL DIPSA S.A.
TELCELL NV
TELE GREENLAND
TELE2 LATVIA
TELE2 SVERIGE AB
TELECEL S.A. BOLIVIA
TELECEL ZIMBABWE PVT LTD
TELECOM ARGENTINA S.A.
TELECOM COOK ISLANDS LTD.
TELECOM LIECHTENSTEIN AG
TELECOM NORTH AMERICA MOBILE
TELECOM.TRINIDAD AND TOBAGO
TELECOMUNICACION DE GUATEMALA
TELECOMUNICACIONES MOVILNET CA
TELEFONIA CELULAR DE NICARAGUA
TELEFONICA BRASIL
TELEFONICA CELULAR S.A.
TELEFONICA COSTA RICA
TELEFONICA DEL PERU S.A.A.
TELEFONICA GERMANY
TELEFONICA MOVILES ARGENTINA
TELEFONICA MOVILES CHILE S.A.
TELEFONICA MOVILES DEL URUGUAY
TELEFONICA MOVILES EL SALVADOR
TELEFONICA MOVILES GUATEMALA
TELEFONICA MOVILES SPAIN
TELEFONICA UK LIMITED
TELEGUAM HOLDINGS LLC
TELEKOM DEUTSCHLAND GMBH
TELEKOM SLOVENIJA
TELEKOM SRBIJA
TELEMACH CROATIA LTD
TELEMACH SLOVENIJA D. O. O.
TELEMOVIL  EL SALVADOR
TELENET GROUP
TELENOR A/S
TELENOR BULGARIA EAD.
TELENOR LTD
TELENOR MAGYARORSZAG ZRT.
TELENOR NORGE AS
TELENOR PAKISTAN PVT. LTD.
TELENOR SVERIGE AB
TELESUR
TELFORT B.V.
TELIA DANMARK
TELIA EESTI AS
TELIA FINLAND OYJ
TELIA LIETUVA, AB
TELIA SVERIGE AB
TELIASONERA NORGE AS
TELIKOM PNG LTD
TELKOMSEL INDONESIA
TELMA MOBILE S.A.
Telnyx
TELSTRA AUSTRALIA
TELUS COMMUNICATIONS
THREE IRELAND LIMITED
TIGO PARAGUAY
TIGO RWANDA
TIM BRAZIL
TIMOR TELECOM
T-MOBILE AUSTRIA GMBH
T-MOBILE CZECH REPUBLIC A.S.
T-MOBILE NETHERLANDS BV
T-MOBILE USA
TPG TELECOM LIMITED
TPLUS DIGITAL COMPANY LIMITED
TRUE MOVE H UNIVERSAL LTD
TTMOBIL ILETISIM HIZMETLERI
TUNISIE TELECOM
TURKCELL ILETISIM H.
UAB BITE LIETUVA
UGANDA TELECOM LIMITED
UKRAINIAN RADIO SYSTEM
UNIFIED NATIONAL NETWORK DS
UNITEL LLC
VEON ARMENIA
VERIZON WIRELESS
VIAERO WIRELESS
VIDEOTRON
VIETTEL CAMBODIA PTE. LTD.
VIETTEL GROUP
VIP MOBILE
VODACOM (PTY) LTD
VODACOM CONGO S.A.
VODACOM TANZANIA LIMITED
VODAFONE ESPANA S.A.U.
VODAFONE FIJI PTE LIMITED
VODAFONE GMBH
VODAFONE HUNGARY LTD.
VODAFONE IDEA LTD
VODAFONE IRELAND
VODAFONE NETHERLANDS
VODAFONE NEW ZEALAND
VODAFONE OMNITEL N.V.
VODAFONE PANAFON S.A.
VODAFONE PORTUGAL
VODAFONE QATAR
VODAFONE ROMANIA
VODAFONE TELEKOMUNIKASYON A.S.
VODAFONE UK
WARID TELECOM (PVT) LTD
WARID TELECOM UGANDA LIMITED
WATANIYA TELECOM
WEST CENTRAL (DUMMY F. ASEOFR)
WOM S.A
YTL COMMUNICATIONS SDN BHD
ZAIN
ZAIN, BAHRAIN
ZAIN, JORDAN
ZAIN, KUWAIT
ZAIN, SUDAN

We recommend 
Wi-Fi Internet!

A majority of cruise lines offer 
Wi-Fi packages for heavy internet use. Please contact your cruise line for rate details.

Lets Connect!

Let’s Connect! We’d love to keep in touch so you are the first to know about new ways to stay connected at sea.